These terms cover your orders on this website with Fat Boy’s Quality Cuts Pty Ltd, ABN 90 674 495 740, Shop 1/1 Pyramid Street, Emu Plains NSW 2750. Placing an order means you accept them. Our returns and refunds page and our privacy page are part of these terms.
The short version
You order online. The Australian Consumer Law applies to everything you buy from us, and nothing on this page takes those rights away.
Orders
An order on this website asks us to cut and pack what you have chosen, for the collection window or the delivery day you picked. The website sends you an order confirmation by email.
Give us a working phone number with your order. Every order goes to the shop’s phone, and if we need to ask you something about it, that is how we reach you.
Prices
Prices on this website are in Australian dollars. Your order confirmation records the prices as they were when you ordered.
Payment
You can pay by card, Afterpay or Klarna at the checkout. Stripe processes our card, Afterpay and Klarna payments. Your card details go to Stripe. This website never stores your card number or security code.
Weight
Meat is a natural product, and we cut it by hand. A piece cut for you will weigh a little more or a little less than the listing says. If anything is not what you expected, tell us when you collect it or when it is delivered.
Availability
We cut to order, and some days a line runs out before we pack your order. If something you ordered is not available, we may need to contact you about it on the number you gave us. You only pay for what you take, and you can refuse anything that is not what you ordered. If you paid by card for something you do not take, we refund it to that card.
Collection
There is no minimum on a collection order. You pick a collection window at the checkout and collect from the shop in that window. You also choose how you collect: Collect at the counter or Direct to boot. For direct to boot, stay in the car when you pull up and tap the I’m here link in your order email. We bring your order out to you. There is no service fee on a collection order. If you are running late, ring the shop on 0494 103 084.
Delivery
We deliver across Sydney, the Blue Mountains, the Central Coast, Newcastle and Wollongong. Each area has its own delivery days and delivery fee: $25.00 for Sydney, Sydney Regional and the Blue Mountains, and $40.00 for the Central Coast, Newcastle and Wollongong. The delivery page lists the days and every suburb. Delivery orders start at $150.00, counted on everything in your basket before the delivery fee and service fee. We add the delivery fee for your area and a $2.00 service fee at the checkout.
The checkout offers Delivery only for suburbs on our list. If it is not offered, we do not deliver to that address. The checkout shows your next delivery day. An order must reach us at least 36 hours before the start of its delivery day. We contact you with a delivery time for that day before we set out. Somebody needs to be at the address to take the order. If the time we give you does not suit, tell us on that call.
Changing or cancelling an order
Ring the shop on 0494 103 084 as early as you can.
Problems, refunds and your rights
Our returns and refunds page says what happens if something is wrong, and it is the one place that policy lives. In short: check your order when you get it; we fix anything wrong on the spot, or we refund it; if the meat is not as described, damaged, spoiled or off when you get it home, ring us within 30 days of collection or delivery, keep it cold, and we refund it or exchange it. A refund for an online payment goes back the way you paid: to your card, Afterpay or Klarna. Meat is food, so we cannot take it back for a change of mind.
The Australian Consumer Law gives you guarantees on everything you buy from us. It must be of acceptable quality, it must match its description, and it must be fit for any purpose you told us about. If a problem is major, you choose between a refund and a replacement. Nothing in these terms excludes, restricts or changes those guarantees, or any other right you have under a law that cannot be excluded.
Looking after it once it is yours
Fresh meat has to stay cold until you cook it, and some of it has to reach a set temperature. Our questions page says how long it keeps, how to freeze it, and what temperature it needs to reach. If you leave the meat out of the fridge, keep it past its time, or undercook it, it has not failed because of us, and the guarantees do not cover that. Anything that was wrong with the meat when we handed it over is ours to put right.
Your account and this website
You can order with or without an account. Give us accurate details so the order goes under the right name and we can reach you, and if you make an account, keep your password to yourself. The privacy page says what we collect and how we use it. The weekly specials email is optional and is never a condition of ordering.
Liability
We are responsible for what we sell you, as the law requires. We are not responsible for loss caused by something outside our control, or by how you stored, handled or cooked the meat after it left us, except where the law says otherwise.
Changes to these terms
We may change these terms. The version on this page when you place an order is the one that applies to that order. If the way we trade changes, this page changes with it.
Governing law
The law of New South Wales, Australia, governs these terms, and any dispute goes to the courts of New South Wales. That does not stop you taking a consumer complaint to NSW Fair Trading.
Contact
Ring the shop on 0494 103 084, or ask at the counter: Shop 1/1 Pyramid Street, Emu Plains NSW 2750. Our contact page has the hours and a map.
Last updated 27 October 2026