You see your order before you pay for it. Nothing is charged on this website, so anything wrong gets sorted out at the counter, or at your door, before money changes hands.
What this page covers
Orders placed on this website with Fat Boy’s Quality Cuts Pty Ltd, ABN 90 674 495 740, Shop 1/1 Pyramid Street, Emu Plains NSW 2750.
Two ways to get your order
You order online and choose Collection or Delivery at the checkout. Whichever you pick, the site takes no money. You pay when the meat is in front of you.
Collection
Collection orders start at $100.00. You pick a collection window at the checkout and collect from the shop at Shop 1/1 Pyramid Street, Emu Plains. You pay at the counter when you get there. There is no service fee on a collection order.
Delivery
We deliver within 25 kilometres of the shop, and we drive it ourselves. There is no courier.
- Delivery orders start at $150.00, and we add a $2.00 service fee at the checkout. We do not charge for the run itself.
- The checkout offers Delivery only if your address is inside the area. If it is not offered, we do not reach you. The delivery page lists the suburbs we cover. If you are right on the edge of it, ring the shop before you order.
- You pick a day at the checkout, not a time. We then contact you with a delivery time for that day.
- You pay the driver at the door, card or cash.
Both minimums are measured on the meat, before the service fee.
What you pay, and when
This website takes no payment. It never asks you for card details, and none are sent to us or stored by us. You pay us in person, card or cash: at the counter when you collect, or at the door when we deliver. If that changes, this page changes with it.
Check it before you pay
Your order is in front of you before you pay for it, at the counter or at your door. If a cut is wrong, something is missing, or it is not what the site described, say so there and we sort it out on the spot. If we cannot fix it there, it comes off the order and you do not pay for it.
This site has no refund button, because it never takes a payment. A refund only comes up once you have paid us in person.
Your rights under the Australian Consumer Law
The Australian Consumer Law gives you guarantees on anything you buy from a shop. What you buy has to be of acceptable quality, it has to match its description, and it has to do what you told the shop you needed it for. No shop can take those guarantees away.
For meat, that means it is fresh, it is safe to eat if you keep it cold and cook it through, and it is the cut you ordered.
If what you got falls short of that, you get it put right. Where the problem is a serious one, the choice of a refund or a replacement is yours to make, not ours. We do not have a “no refunds” rule.
We deliver our own orders, so there is no courier to chase. If your order is not right when it reaches your door, it is ours to put right, exactly as it would be if you had collected it.
Nothing in this policy limits your rights under the Australian Consumer Law.
If something is wrong after you get it home
Ring the shop on 0494 103 084 as soon as you can. Fresh meat does not wait, and the sooner we know, the easier it is to put right.
Keep it refrigerated in the meantime. Ring us first and we will tell you what we need from there, whether you collected it or we delivered it.
Changing or cancelling an order, or running late
Ring the shop on 0494 103 084. We have not charged you anything, so there is no refund to wait for and no payment to unwind.
On a delivery, we ring you with a time for your day before we set out. If the day or the time does not suit, say so on that call.
Asking us about an order
Ring the shop on 0494 103 084, or ask at the counter: Shop 1/1 Pyramid Street, Emu Plains NSW 2750.
Last updated 17 September 2026